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Terms & Conditions

Effective Date: 8th September 2025

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Welcome to Reform & Flow’s website (“we,” “our,” or “us”). By using our website, booking classes, or purchasing services, you agree to the following Terms & Conditions. Please read them carefully.

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1. General Use

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  • By accessing our website or booking classes, you confirm that you are at least 18 years old, or have parental/guardian consent if under 18.

  • You agree to provide accurate and complete information when creating an account or booking a class.​  ​

2. Bookings & Payments

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  • All classes must be booked in advance via our website or via 'Spaces by Wix' app.

  • Payments must be made in full at the time of booking unless otherwise stated.

  • We accept credit card, Apple Pay and Google Pay  

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3. Cancellation & Refund Policy

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  • Class cancellations must be made at least 24 hours before the scheduled start time to avoid being charged.

  • Late cancellations or no-shows will result in the class being forfeited without refund.

  • Packages, memberships, and class passes are non-transferable and non-refundable.

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4. Health & Safety

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  • By attending classes, you confirm that you are physically fit to participate and have disclosed any relevant medical conditions or injuries on your health declaration.

  • You agree to follow all safety instructions given by our Pilates teachers.

  • We are not responsible for injuries sustained during classes.

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5. Studio Rules

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  • Please arrive at least 5 minutes before your class. Late arrivals may be refused entry.

  • Appropriate workout attire and grip socks are required.

  • Mobile phones must be silenced during classes.

  • Respect fellow clients and staff at all times.

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6. Intellectual Property

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All content on this website (text, images, logos, videos) is owned by Reform & Flow and may not be copied, distributed, or used without our permission.

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7. Limitation of Liability

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To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

  • Our liability for direct damages is limited to the amount you paid for the service in question.

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8. Changes to Terms

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We may update these Terms & Conditions from time to time. Changes will be posted on this page with a revised effective date. Continued use of our services after changes means you accept the updated terms.

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9. Contact Us

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If you have questions about these Terms & Conditions, please contact us:

Reform & Flow
Email: info@reform-flow.com
Address: Westgate House, Westgate Retail Park, Gloucester, GL1 2RU

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