Terms & Conditions

Effective Date: 8th September 2025

Welcome to Reform & Flow’s website (“we,” “our,” or “us”). By using our website, booking classes, or purchasing services, you agree to the following Terms & Conditions. Please read them carefully.

1. General Use

By accessing our website or booking classes, you confirm that you are at least 18 years old, or have parental/guardian consent if under 18.
You agree to provide accurate and complete information when creating an account or booking a class.

2. Bookings & Payments

All classes must be booked in advance via our website or via 'Spaces by Wix' app.
Payments must be made in full at the time of booking unless otherwise stated.
We accept credit card, Apple Pay and Google Pay

3. Cancellation & Refund Policy

Class cancellations must be made at least 24 hours before the scheduled start time to avoid being charged.
Classes can be cancelled or rescheduled using the 'Spaces By Wix' app up to 24 hours before the class start time.
Classes cancelled less than 24 hours before class start time or no shows will not be refunded or rescheduled.
Packages, memberships, and class passes are non-transferable and non-refundable.

4. Health & Safety

By attending classes, you confirm that you are physically fit to participate and have disclosed any relevant medical conditions or injuries on your health declaration.
You agree to follow all safety instructions given by our Pilates teachers. If instructions are not followed, this is your responsibility.
We are not responsible for injuries sustained during classes. Participation is at your own risk and it is your responsibility to participate in a safe manner,
You acknowledge that exercise involves a risk of injury and agree to take responsibility for your health and well being in our classes.

5. Studio Rules

Please arrive at least 5 minutes before your class. Late arrivals may be refused entry.
Appropriate workout attire and grip socks are required.
Mobile phones must be silenced during classes.
Respect fellow clients and staff at all times.

6. Intellectual Property

All content on this website (text, images, logos, videos) is owned by Reform & Flow and may not be copied, distributed, or used without our permission.

7. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
Our liability for direct damages is limited to the amount you paid for the service in question.

8. Changes to Terms and Studio

We may update these Terms & Conditions from time to time. Changes will be posted on this page with a revised effective date. Continued use of our services after changes means you accept the updated terms.

All class prices, packages and times are subject to change at any time. We will give advance notice of such changes. Changes will be communicated via email and posted on social media/website.

9. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Reform & Flow
Email: info@reform-flow.com
Address: Westgate House, Westgate Retail Park, Gloucester, GL1 2RU